PC Health Services

FAQ

WHAT ARE YOUR CHARGES?

We constantly review our charging structure to ensure that it remains as competitive as possible and always represents excellent value for money. Our current hourly rate is £40 per hour.

DO YOU CHARGE A CALL-OUT FEE?

We charge a £5 fee for call-outs, this is intended only to cover the engineer’s fuel costs and travelling time.

WHAT HAPPENS IF YOU ARE UNABLE TO REPAIR MY COMPUTER

In this case, our no fix – no fee policy means that labour charges will not apply and you will only be charged a reduced £5 call-out fee.

DO YOU CHARGE TRAVELLING TIME

No. We do not charge for travelling time – only the time spent by the engineer working on your computer is chargeable.

ARE YOUR ENGINEERS FULLY QUALIFIED?

Our engineers are fully qualified and highly experienced. They are all carefully vetted, selected and have all spent many years working in the computer industry.

IS YOUR WORK GUARANTEED?

Our work is fully guaranteed. All components are supplied new and are covered by a full twelve months parts and labour warranty.

DO YOU REPAIR LAPTOPS?

We carry out both software and hardware related laptop repairs. In instances where a laptop, notebook or slim-line computer is to be disassembled a reasonable duration for the disassembly is allowed for. There are numerous different manufacturers and models of laptop, notebook or slim-line computers and they are all constructed differently. Typically, a reasonable duration is classed as one hour from point of commencement.

DO YOU REPAIR MONITORS?

If the monitor is displaying a readable message before it turns off or becomes garbled the chances are the computer is at fault rather than the monitor, if this is the case then yes we can help.

DO YOU REPAIR PRINTERS?

We carry out software related repairs to printers, such driver and/or installation problems, however, we do not repair printer hardware failures.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept payment in cash and by cheque (with a guarantee card). We also accept payment via bank transfer. A full receipt will be given.